You know it’s a bug. I know it’s a bug. EVERYBODY KNOWS IT’S A BUG. Except the Apple tech support guy. He must be working from a manual entitled “Waste the maximum amount of time trying to supposedly help the pitiful helpless person on the other end by suggesting unnecessarily complicated processes e.g., making me go through 21 steps instead of “Open Utilities then click on terminals” and fixes absolutely nothing.

Then he gives me the wrong code for taking a screenshot (even I know it’s shift command 4) and tells me to right click on my trackpad. And the fact that hesd never heard of CommandW is not encouraging.

After over an hour of this brain melting session he lets me know he’s just contacted the developers and they’re “Aware of the problem and trying to fix it.” Shouldn’t that have been step #1?

There. I feel better now. Sort of.